Terms and Conditions

These General Terms and Conditions of Sale apply between: SAS CORNELOUP Paris with a share capital of €10,000, having its registered office in Paris, registered in France, with the Paris Trade and Companies Register (RCS) under number 887 631 802 and intra-community VAT number FR08887631802.

Hereinafter referred to as "CORNELOUP Paris"

And:

Any person making a purchase on the website www.corneloup-paris.fr

Hereinafter referred to as "The Client"

The client declares to have the legal capacity to enter into this contract, meaning to be of legal age and not under guardianship.

The client's order implies irrevocable acceptance of these General Terms and Conditions of Sale.

Article I. Contract

The Client understands that the Contract may be updated or modified at any time. It is specified that when you place an order on the site, the applicable conditions are those in force on the site at the time of the order.

Article II. The client

When registering their personal data, the client must pay attention to the accuracy of the information provided. CORNELOUP Paris is not responsible in case of impossibility to deliver the product.

CORNELOUP Paris is not responsible for verifying the client's identity.

Article III. Products

The products offered on the site are those described at the time of viewing. CORNELOUP Paris pays great attention to the description of its products and wishes to provide as much detail as possible about them. Each product includes photographs and technical details. The photographs are of good quality but it is possible that the similarity may not be perfect, particularly in terms of colors. It is therefore possible that a non-substantial error may be present on the site, which the client acknowledges and accepts.

Products are sold within the limits of available stock. CORNELOUP Paris also reserves the right to limit the quantity of products that can be ordered by a client in a single purchase operation. Orders cannot include more than six (6) products in a single purchase operation on the Website.

Article IV. Order

To validate their order, the client must follow the different steps implemented by CORNELOUP Paris.

Once the order is validated by the client, this means that they accept all the stipulations and this constitutes a contract.

To avoid any error, we recommend that you carefully check the details of your order (product, price, quantity) before confirming the purchase, and repeat this check upon receipt of the order summary email. These details are also available in the "my account" category, on the www.corneloup-paris.fr website.

CORNELOUP Paris reserves the right to refuse, cancel, and terminate orders at any time for legitimate reasons. CORNELOUP Paris may, for example, refuse, terminate, or cancel your order in the event of an ongoing dispute concerning payment for a previous order or if CORNELOUP Paris suspects a violation of the general terms and conditions of sale or any attempt at fraud.

Article V. Price and payment terms

1. Price

Product prices are indicated in euros, all taxes included, excluding delivery costs.

The shopping cart indicates the total price to be paid by the client, meaning all taxes included as well as delivery costs.

The prices displayed on the site include VAT and this tax may vary depending on the billing country.

For sales outside the European Union, prices are FOB from Paris. Customs clearance, payment of various duties or taxes are the responsibility of the client.

CORNELOUP Paris reserves the right to make price changes at any time without prior notice. However, the invoiced price will always be the price displayed at the time of order payment.

1. Payments can be made:

(I) By credit card (Maestro, Visa, MasterCard, American Express, Carte Bleue, Discover, Carte Aurore, 4 étoiles, Cofinoga or Privilège): the amount of your order is debited at the same time. The order registration date is the date of online payment.

(II) By Paypal: the amount of your order is debited at the same time. The order registration date is the date of online payment.

(III) By bank transfer: Our Site provides you with CORNELOUP Paris' bank details. You must make the required transfer so that it appears within 7 (seven) days for the order to be registered. The order registration date is the date of receipt of funds on the CORNELOUP Paris account.

1. Invoice

An invoice for your order will be sent to you by email upon confirmation of your order. A paper invoice will also be sent with the order if desired (please request it by email or phone).

1. Security

We will do our utmost to protect your personal information throughout the online sales process, but we cannot guarantee the integrity and security of the data you communicate on the Website and cannot be held responsible for any damage or loss resulting from the use of the Internet, for example in the event of hacking.

Article VI. Delivery

Once the order has been validated by us, within 2 days, you will receive a written update on the delivery status of your order.

Your order will be delivered to the address you provided when you made your purchase.

Deliveries are made by the Colissimo service and delivery costs are added to the invoiced product price.

Except in case of insufficient stock, products will be delivered to the indicated address within a maximum of 3 weeks from the registration of your order. In the event that a special manufacturing or processing is required, you will be notified by email as soon as possible.

The Client will be informed of any delivery delay of which we are aware.

Finally, shipments of several ordered products may be split if some creations are available earlier than others.

Article VII. Refunds and Returns

1. Conditions for returning a product

In accordance with the legal provisions in force, the Client has a period of fourteen days from receipt of the Product to exercise their right of withdrawal with CORNELOUP Paris, without having to provide reasons or pay a penalty, for exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the Client's decision to withdraw.

Returns must be in their original and complete condition (packaging, accessories, instructions, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice.

Damaged, soiled, or incomplete products will not be accepted for return.

The right of withdrawal can be exercised online, using the withdrawal form available on the website www.corneloup-paris.fr (Appendix II below), in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Client by the Seller, or any other unambiguous declaration expressing the wish to withdraw.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased Product(s) and delivery costs are reimbursed; return costs remaining at the Client's expense.

The exchange (subject to availability) or refund will be made within "14" days from the receipt, by the Seller, of the Products returned by the Client under the conditions provided for in this article.

1. Conditions for product refund

CORNELOUP Paris products must be returned new and unused. Jewelry must not have been worn under any circumstances.

All returns will be subjected to a rigorous Quality Control (QC) by CORNELOUP Paris to ensure that the returned products comply with quality requirements.

If the returned product meets the Quality Control (QC) standards, CORNELOUP Paris will proceed with the refund or exchange, as appropriate.

The refund may be made by bank transfer or by check payable to the client and sent to their billing address.

Resizing (of rings in particular) is also possible before or after the authorized withdrawal period. You will simply be informed of an additional cost if this period is exceeded.

Resizing is possible outside the European zone, however, additional costs due to customs duties incurred will have to be borne by the client.

Article VIII. Repairs

For any questions regarding a repair, please contact our Customer Relations Department (phone number and e-mail address indicated on the Website).

Article IX. Accuracy of prices and product descriptions

Although CORNELOUP Paris strives to verify the accuracy of the information published on the Website, in advertisements or catalogs, or communicated by the Customer Relations Department, it provides no warranty, express or implied, regarding the accuracy, reliability, and completeness of such information.

Although CORNELOUP Paris strives to ensure that descriptions are as accurate as possible, and that photographs or graphic representations of CORNELOUP Paris products displayed on the Website or in a catalog are as close to reality as possible, CORNELOUP Paris does not guarantee that these or other content are free from errors, whether due to inaccuracy, omission, outdated information, or any other reason. In the event of such an error, the Client may remedy it by returning the product as indicated in our return policy.

Article X. Warranties and Liabilities

The Products supplied by CORNELOUP Paris benefit automatically and without additional payment, in accordance with the legal provisions, under the conditions and according to the terms referred to in the box below and defined in the appendix to these General Terms and Conditions of Sale (Legal Guarantee of Conformity / Guarantee against Hidden Defects):

• of the legal guarantee of conformity, for Products that appear defective, damaged, or do not correspond to the order or immediate purchase,

• of the legal guarantee against hidden defects resulting from a material defect, design, or manufacturing affecting the delivered products and rendering them unfit for use,

It is reminded that within the framework of the legal guarantee of conformity, the Client:

• benefits from a period of two years from the delivery of the goods to act against the Seller;
• can choose between repair or replacement of the ordered Product, subject to the cost conditions provided for in Article L 211-9 of the Consumer Code;
• - is exempted from providing proof of the existence of the conformity defect of the Product during the six months following the delivery of the Product. This period is extended to 24 months from March 18, 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may eventually cover the Product.

The Client may decide to implement the guarantee against hidden defects of the Product in accordance with Article 1641 of the Civil Code; in this case, they can choose between rescission of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code.

In order to assert their rights, the Client must inform CORNELOUP Paris, in writing, of the non-conformity of the Products within the aforementioned deadlines and return the defective Products in the condition in which they were received with all elements (accessories, packaging, instructions...).

CORNELOUP Paris will refund, replace, or have repaired the Products or parts under warranty deemed non-compliant or defective.

In case of delivery, shipping costs will be reimbursed based on the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.
Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 45 days following the Seller's observation of the conformity defect or hidden defect.

The refund will be made by credit to the Client's bank account or by bank check addressed to the Client.

CORNELOUP Paris's liability cannot be engaged in the following cases:

• non-compliance with the legislation of the country where the products are delivered, which it is the Client's responsibility to check,
• in case of misuse, professional use, negligence or lack of maintenance on the part of the Client, as well as in case of normal wear and tear of the Product, accident or force majeure.

The CORNELOUP Paris warranty is, in any event, limited to the replacement or refund of non-compliant or defective Products.

Article XI. Cookies

When consulting the site, information relating to the navigation of Clients may be recorded in "Cookies" files installed on their terminal (computer, tablet, Smartphone). These cookies are issued by CORNELOUP Paris to facilitate navigation on the site and allow the Client's browser to be recognized when they are connected to the Site.

These cookies are issued in order to:

- Establish traffic statistics (number of visits, page views, abandonment during the ordering process, etc.)

- Adapt the presentation of the Site to the display preferences of terminals,

- Memorize information entered in forms, manage and secure access to reserved and personal areas such as the Client account, and manage the Shopping Cart.

- CORNELOUP Paris reserves the right to install cookies on the Client's computer during visits to the Site.

A cookie does not identify the Client but aims to indicate any previous visit of the Client to the Site in order to help CORNELOUP Paris personalize its services.

The Client can set parameters so that cookies are deactivated and thus prevent cookies from being installed, without their express consent, on their computer. Any parameter setting implemented by the Client may modify internet browsing and the conditions of access to certain services of the Site requiring the use of Cookies.

The Customer may express and modify their cookie preferences at any time, using the methods described below: The Site uses third-party computer applications that allow the Customer to share content from the Site with other people or to let these other people know their opinion regarding content from the Site. (Social networks such as Facebook, Instagram, etc.).

When the Customer consults a page on the Site containing a "Share" or "Like" button, their browser establishes a direct connection with the servers of the social network concerned. If they are logged into the social network while browsing, the application buttons allow the viewed pages to be linked to their account. If they interact by means of plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the social network concerned and published on their account. If the Customer does not want social networks to link the information collected via the Site to their account, they must log out of the social network concerned before visiting the Site.

CORNELOUP Paris is in no way responsible for the content or operation of any of the social networks, including those that may be linked to the Site.

Article XII. Final clauses

For more information or for complaints, you can also contact Customer Relations Service at the telephone number and email address indicated on the Website.

 

APPENDIX I - PROVISIONS RELATING TO LEGAL WARRANTIES

Article L211-4 of the Consumer Code

The seller is bound to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was carried out by the seller under the contract or under their responsibility.

Article L211-5 of the Consumer Code

To be compliant with the contract, the goods must:

- Be fit for the purpose ordinarily expected of similar goods and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model

- have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or their representative, particularly in advertising or labeling

- Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter.

Article L211-12 of the Consumer Code

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L211-16 of the Consumer Code

When the buyer asks the seller, during the commercial warranty granted to them during the acquisition or repair of movable goods, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining duration of the warranty. This period runs from the buyer's request for intervention or from the provision of the goods for repair, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the warranty against hidden defects in the sold item that render it unfit for the purpose for which it was intended, or that diminish this use so significantly that the buyer would not have acquired it, or would have paid a lower price for it, had they known about them.

Article 1648, paragraph 1, of the Civil Code

The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.

APPENDIX II - WITHDRAWAL FORM

(to be copied and sent in case of return)

 

This form must be completed and returned only if the Customer wishes to withdraw from an order placed on www.corneloup-paris.fr, except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

To the attention of

CORNELOUP Paris

46 rue de la fontaine au roi 

75 011 Paris

I hereby notify my withdrawal from the contract for the order of the following services:

- Order date: ...........................................................

- Order number: ...........................................................

- Customer Name: ...........................................................................

- Customer Address: .......................................................................

Customer's signature (only if this form is submitted on paper):

Last revision: 29/03/2021